• Are you licensed and insured?

    Yes, we're a fully licensed water treatment specialist in Florida with comprehensive insurance coverage protecting both our team and your property during all installations.

  • What areas do you serve?

    We serve Saint Augustine, Jacksonville, Ocala, Palm Coast, Palatka, Belleview and surrounding areas throughout Northeast and North Central Florida.

  • Do you offer free testing?

    Yes, we provide free on-site water testing with instant results and written documentation of your water's condition and treatment recommendations.

  • What's your warranty coverage?

    We provide lifetime warranty coverage on our systems plus manufacturer warranties on components, giving you complete protection for your water treatment investment.

  • How long have you been in business?

    We've been serving Florida homeowners for over 10 years, specializing in water treatment solutions designed for our region's unique water challenges.

  • What types of water problems do you solve?

    We handle iron staining, sulfur odor, hard water, chlorine taste, sediment, bacteria, and other contaminants affecting both city and well water.

  • How do I get started?

    Simply call us at (888) 377-4045 to schedule your free water testing. We'll assess your needs and provide customized treatment recommendations.

  • What should I expect during service?

    We start with comprehensive water testing, then provide custom treatment recommendations, professional installation, and ongoing support with lifetime warranty coverage.

  • Do you test my water before recommending or installing a water softener?

    Yes — Florida True Water performs an on-site water analysis before recommending or installing any water softener. For both city and well water customers in St. Augustine, the analysis identifies hardness, iron, sulfur, and other contaminants so the right system is matched to your specific water conditions, not a one-size-fits-all guess.

  • Can you install a water softener at my St. Augustine home, and how quickly can you get out there?

    Florida True Water installs water softeners for homeowners throughout the St. Augustine area and schedules service promptly. Once your on-site water analysis is complete, installation is typically arranged in a timely manner so you're not waiting long to start getting better water.

  • How do I know which water softener is right for my St. Augustine home?

    The right system is determined by what's actually in your water, which is why Florida True Water starts every recommendation with an on-site analysis. Hardness level, iron content, sulfur, and household size all factor into which softener will perform best for your specific conditions.

  • Do you install reverse osmosis systems in St. Augustine, and is it right for my home's water?

    Yes — we install reverse osmosis systems for St. Augustine and surrounding Northeast Florida homes. Whether you're on city water or a private well, we start with a free water test to identify hardness, sulfur, or mineral levels, then recommend the right RO setup — under-sink drinking water or whole-house — based on your actual results.

  • What is the difference between a reverse osmosis system and a water softener, and do I need both?

    A water softener targets hardness minerals like calcium and magnesium, while a reverse osmosis system filters a broader range of contaminants — including dissolved solids, chlorine, and sulfur — down to the drinking-water level. Some St. Augustine homes benefit from both, depending on what a water test reveals about their supply.

  • Can a reverse osmosis system help with the sulfur or mineral taste in my St. Augustine water?

    Yes — reverse osmosis filtration is highly effective at reducing the sulfur, mineral, and chlorine compounds that cause off-tastes and odors common in Northeast Florida water. The right system depends on your water source and test results, so a free water test is the best first step before choosing a whole-house or under-sink RO unit.